1 Introduction
makmak24 cares about the security and privacy of every player who uses our platform. This Privacy Policy is the official document that describes how makmak24 manages your personal information in line with good data protection practices and the international licensing under which we operate.
By registering an account or using makmak24 services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so you understand your rights as a player and how we handle your data.
2 Information Collected
makmak24 only collects information that is necessary to provide a safe, responsible service that meets our licensing requirements. The following are the categories of data we collect:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number, gender | Identity verification, age 21+ check |
| Contact Data | Email address, mobile phone number | Account communication, two-factor verification |
| Financial Data | E-wallet information, transaction details | Processing deposits and withdrawals |
| Activity Data | Game history, betting activity, login records | Account security, responsible gambling |
| Technical Data | IP address, device type, browser, session cookies | Security, platform improvements |
We do not collect sensitive data such as medical information or religious beliefs. Financial information related to payment methods such as Touch 'n Go eWallet, DuitNow, FPX Online Banking and cryptocurrencies (USDT, BTC, ETH) is processed through secure systems and is not stored directly on our main servers.
3 Purpose of Data Use
makmak24 uses the information collected for the following purposes:
- Creating and managing your player account securely on the makmak24 platform
- Verifying your identity and age to ensure only players aged 21 and above can use our services
- Processing deposits and withdrawals efficiently — withdrawals are typically completed in under 1 hour
- Detecting and preventing fraud, money laundering and suspicious activity
- Providing effective customer support via live chat and email in Malay and English
- Sending important information about your account, bonuses and promotions that you have agreed to receive
- Monitoring gambling behaviour for responsible gambling player protection purposes
- Complying with legal and international licensing requirements under which makmak24 operates
- Improving the performance, usability and security of our platform
4 Data Sharing With Third Parties
makmak24 respects the confidentiality of your personal information. We do not sell, rent or disclose your data to outside parties for commercial gain. However, there are limited situations where data sharing is necessary:
- Payment Service Providers: Information required to process transactions via Touch 'n Go eWallet, DuitNow, FPX Online Banking and crypto networks is shared with the relevant providers solely for processing purposes.
- Game Software Providers: Minimum technical data is shared with licensed game providers to ensure platform functionality.
- Regulatory Authorities: Information is shared when required by licensing bodies or relevant legal authorities.
- Fraud Prevention: Data may be shared with fraud prevention agencies to protect the interests of all players.
All third parties involved in data sharing are required to comply with security and confidentiality standards equivalent to those we practise at makmak24.
5 Cookies and Tracking Technology
The makmak24 platform uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for basic platform operations such as login session verification and account security. These cookies cannot be disabled.
- Performance Cookies: Collect anonymous information about how you use the platform to help us improve our services.
- Functional Cookies: Save your preferences such as language and display settings so your experience is more convenient on future visits.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the makmak24 platform.
6 Data Security
The security of player personal data is a responsibility we take seriously. makmak24 implements various technical and organisational measures to protect your information from unauthorised access, loss, damage or disclosure.
- All communication between the platform and your device is protected with SSL/TLS encryption
- Passwords are stored in hashed form that cannot be decrypted
- Access to internal systems is strictly controlled with multi-factor authentication
- Regular security audits are carried out by independent parties
- 24/7 monitoring systems to detect any unusual activity
- A clear incident response plan in the event of any security breach
7 Your Rights as a Player
As a makmak24 player, you have certain rights regarding your personal data. We are committed to making it easy to exercise these rights:
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or out of date, you may request an immediate correction.
Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your personal data in a machine-readable format for transfer.
Right to Restriction
In certain situations, you may request that we restrict the processing of your personal data.
To exercise any of the above rights, please contact the makmak24 support team via live chat or email. We will respond to your request within a reasonable timeframe.
8 Data Retention Period
makmak24 retains your personal data for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will retain certain data for the period required by international licensing and relevant legal obligations, particularly for financial records and account activity.
Once the required retention period ends, your data will be securely deleted from our systems. If you request account deletion before that period, we will inform you of any information that still needs to be retained for legal reasons along with the applicable timeframe.
9 Changes to This Privacy Policy
makmak24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements or applicable laws. Any material changes will be communicated to registered players via email or in-platform notification.
The effective date of the latest version will be noted at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the makmak24 platform after any changes take effect means you accept the updated version.
10 Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, the makmak24 support team is available to help you 24/7 in Malay and English.
You can contact us via live chat available directly on the makmak24 platform or through our support email. All privacy-related enquiries will be handled with full confidentiality.